Shipping & Delivery
Shipping & Delivery Policy
At memobottle, we want your order to reach you quickly, securely, and with complete transparency. Below you’ll find details on shipping options, delivery timeframes, and fulfilment standards.
We’re proud to ship memobottle products worldwide. Shipping rates and free thresholds differ by region:
United States & Canada: Our usual free standard shipping threshold for USA deliveries is USD $85. During VIP early access and our Black Friday sale, free standard shipping is available on orders to the USA of USD $150 or more after discounts, replacing our usual threshold. Shipping for USA orders below USD $150, and all orders to Canada, is calculated at checkout based on carrier rates.
International orders are shipped from either our UK, Netherlands or China distribution centres using DHL, Fedex and other trusted sources standard services. Express options with FedEx and USPS are also available for an additional fee.
Please note: Transit times are generally 2–7 business days after fulfillment, though carrier delays may occur. We cannot guarantee exact delivery dates. Local customs duties and taxes (where applicable) are the responsibility of the customer.
Fulfilment Guarantee
We know waiting for your memobottle can feel like forever, that’s why we promise to fulfil your order as quickly as possible. If you haven’t received a shipping confirmation email within 3 business days of placing your order, please contact our Support team for assistance at hello@memobottle.com
Freight / Shipping Forwarders
To protect product authenticity and customer experience, memobottle does not permit orders to be shipped to freight forwarding services. Orders placed with these addresses will be cancelled and refunded in full.
Tracking Your Order
Once your order has been packed and collected, you’ll receive an email with tracking details. Your chosen carrier will provide updates, including estimated delivery times.
For assistance with tracking or delivery questions, please contact our Support team.
Processing Times
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Orders are usually dispatched within 2 business days.
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During peak periods (sales, holidays, or product launches), dispatch may take slightly longer.
Shipping Protection
For added peace of mind, you can add Shipping Protection to your order. This optional protection covers your order against loss, theft or damage in transit, with eligible claims handled directly by memobottle.